FAQ

Any questions not answered in the FAQ please drop us a line and we will get back to you.

How long does it take to get set up?

With our help, and if you have information already available, your app can be created and published on the iTunes App Store in less than 30 days.

It may take longer if you need to develop new content for the app.

Will we need any new software or hardware?

No. pocketi is a web-based application, so you access it through your normal internet browser (like Internet Explorer). Provided you have computers that can access the internet, you’re ready to use pocketi.

How do we enter information?

You can type it straight into the pocketi admin area or import it from a database file created in Excel or exported from a destination or data management system (DMS).

How does pocketi work with our existing website Destination Management System (DMS)?

You can easily synchronise your site and your app by exporting the data from your DMS and then importing it into pocketi. To keep them in sync, you would need to do this each time you update.

If you prefer, you can manage the content in pocketi independently of your website.

Why does pocketi include its own maps? Why not just use the Apple/Google Maps?

We do this so the user can still view the map (and all the other info) even if mobile data services are slow or unavailable, as they are in many rural areas.

Because pocketi’s data is stored on the phone or tablet, it’s always available.

How can we promote our app?

There are loads of ways to encourage people to download your app. For example:

  • QR codes on posters, in brochures, within letters and on display in TICs (users scan the code to download)
  • Links on your website or in emails (users click to download)
  • PPC advertising (users click ads displayed with search results to download).

What does the setup charge cover?

We’ll help you prepare and upload your information, show you how to use the system and oversee publication to the iTunes App Store.

What does the monthly subscription cover?

You can update your information as many times as you like and call us for technical support.

We’ve found a cheaper generic platform for creating apps. Can’t we just use that?

The answer’s in the question! A generic solution can only deliver a generic product, so your app will be exactly like hundreds of other apps out there. It won’t meet the needs of your visitors, it won’t be a popular download and it won’t enhance the profile of your destination.

pocketi has been built from the ground up to offer exactly what tourists need, including many added-value features like map integration and events listings.

What features will be added in the future?

The list of new and and fantastic planned features for pocketi keeps growing, including the facility to add timed events like exhibitions, concerts and so on.

If you have your own ideas, please join us and get involved. We want to give tourist areas exactly what they want with pocketi.

I still have a question, it is not in the FAQs…

Please get in touch and we’ll do our best to help you.